Student loan borrowers who plan to apply for Public Service Loan Forgiveness (PSLF) after ten years of income-based payments are simply not getting their
https://fsaconferences.ed.gov/conferences/library/2019/2019FSAConfSession18.pdf
payments counted. Between January 2012 and August 2018 nearly one million borrowers submitted an approved public service employer certification. As of August 2019 there are 600,000 of these approved borrowers with ZERO "qualifying" payments towards the required 120.
In the same presentation USED asserts that most (80%) of borrowers who already applied for forgiveness believing they had completed the required ten years of payments had actually entered repayment less than ten years before applying. This explanation suggests that all is well except that borrowers simply need to wait a few more months to apply. The zero qualifying payments problem proves that the PSLF failure goes much deeper, for the reasons I described in a prior post.
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